key business systems
bss #003: 6 Key Business Systems

This week’s tip: There are 6 Key Business Systems you need to operate with excellence

If you want to increase the impact on your culture and profitability, there is a 7th system you’ll need but more on this shortly.

First, here are the 6 key business systems:

– Enterprise Management
– Financial Management
– Information Management
– Customer Development
– Administration
– Operations

Before I break each one of those down, the 7th Key Business System I mentioned earlier, that not only increases impact to culture and profitability but sustainability is Continuous Improvement. This is more than an initiative, it’s a mindset that’s adopted company wide and is supported by Planning, Process, and (sometimes) Technology.

It’s important to note that depending on your business structure, there may be some overlap between these key systems and sub systems.

I wouldn’t worry about that, what’s more important is understanding if you have these systems in place and how you can implement or optimize them to drive growth and operate with excellence.

Enterprise Management

This system handles your overall strategy when it comes to continuing operations.

Think:

– Enterprise Resource Planning or ERP
– Supply Chain Management or SCM
– Disaster Recovery & Continuity
– Succession & Exit
– Facility Closures & Relocations

Financial Management

This system handles everything related to your accounting and financial reporting.

Think:

– ERP or Desktop Accounting Solution (QuickBooks, Zoho, etc.)
– Income/Expense Management
– Asset Management
– Cost Accounting or Job Costing

Information Management

This system handles everything related to your Information Technology or IT infrastructure.

Think:

– Computer Workstations
– Storage Devices
– Security Protocols
– Internet or Intranet Access

Customer Development

This system handles everything related to your customer journey.

Think:

– Marketing
– Sales
– Customer Relationship Management or CRM

Administration

This system handles everything related to the people in your organization.

Think:

– Qualify, Hire, and Onboard
– Training
– Human Resource Management or HRM

Operations

This system handles everything related to the production and delivery of your products and services.

Think:

– Manufacturing or Production
– Order Fulfillment
– Supplier Management
– Product Development
– Facilities Management
– Maintenance Management
– Safety Management
– Quality Management
– Inventory Management

Continuous Improvement

This system handles everything related to developing a culture of continuous improvement.

Think:

– Facilitation
– Leadership Commitment
– Leadership Goals
– Leadership Support
– Employee Involvement
– Available Resources
– Tools to Implement

Action Step: Evaluate your organization to understand:

1. Do you have systems in place to address the systems and sub systems listed
2. How can you implement or optimize them to drive growth and operate with excellence

That’s all for today.

See you all again next week.

Whenever you're ready, there are 3 ways we can help you:
  • Work 1:1 with David Crysler to create systems that free you to focus on driving growth and operating with excellence here
  • Impact your culture and profits with a variety of live or virtual training workshops here
  • Solve your Planning, People, and Process problems with pre-built systems in our Operations Toolkit here
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